Terms of Service

1. Agreement and operator

Abracadabra+ Inc. operates Abracadabra+ (the "Company", "we", "us" or "our"). These Terms of Service ("Terms") govern your use of our website, app and related platform features (the "Service"). Contact details are in Section 22. By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms explain our relationship with you as the platform operator. A booking or arrangement with another member or organization creates a separate relationship, explained in Section 8. Buying a subscription does not make the Company the provider of activities or services listed by others.

Please also read the Community Guidelines, which set out community conduct rules, and the Child Safety Standards. The Privacy Policy explains personal-data processing, and the Cookie Policy explains cookies and related technologies. Cancellation and refund rules are set out in the Refund Policy, as explained in Section 10. These Terms do not replace mandatory rights under applicable law.

2. Eligibility and accounts

The Service is for people aged 18 or over who can enter into these Terms. You must provide an accurate birthdate and accurate, current registration and profile information, and keep that information up to date. Signup uses a self-declared birthdate, and the system rejects ages known to be under 18; this is not documentary age verification or a guarantee of another member’s age.

Each personal account is for one person. Do not share an account, create an identity for someone else, impersonate another person or misrepresent your affiliation with an organization. If you operate an organization’s Business account, you must have authority to represent it and accurately describe the organization and your role.

Keep your login credentials secure and tell us promptly if you believe your account has been compromised. You are responsible for your own use of the account and for taking reasonable steps to prevent unauthorized access. This does not make you automatically responsible for conduct outside your control or remove our legal obligations. Do not circumvent an account restriction or suspension by creating another account.

3. Profiles and discovery

The Service lets members create profiles, discover people through Nearby, communicate and find activities, events and services. Discovery is separated into men’s and women’s spaces: gender-segregated discovery is a core product rule, so visibility and opportunities to connect are limited by those discovery spaces. This describes how discovery operates, not a promise that any particular person will be visible or respond.

With your permission, the app stores your device’s precise coordinates on your profile to support Nearby discovery and distance calculations. Other members see rounded distance in 200-metre steps rather than those coordinates. Distances are approximate, may change and should not be used as precise directions or proof that someone is currently at a particular place.

Incognito and private settings are available and affect visibility as described in the Service and the Privacy Policy. Review those settings before sharing sensitive information. A profile, nearby result or recommendation is not certification of a person’s identity, reliability or suitability. Use reasonable care in choosing whom to contact and what information to share; report suspicious profiles using Section 15.

4. Messaging and groups

Members can use one-to-one and group chats, voice notes and photo sharing. When a member invites someone to a group, that person is added only after accepting. Members may also be placed automatically in a community group for their country and men/women space, and confirming attendance for an activity can add them to its chat; anyone can leave a group. Group administrators should explain their group rules, manage their groups responsibly and respect members’ choices. Group rules cannot authorize conduct prohibited by these Terms or the Community Guidelines.

You may voluntarily share an exact location in a chat message. Recipients of that message can see the location you share; this is different from the approximate distance shown in Nearby. Consider the audience before sending a message, photo, voice note or location. Do not share someone else’s private information without permission or another lawful basis.

Messages are not end-to-end encrypted. Message text is encrypted at rest, but our servers can decrypt it for delivery, previews, push notifications, connected apps you authorize, and safety or moderation when reported or legally required. Recipients may retain or copy material you send. Security measures do not guarantee that shared content will remain private, and you should not send material on the assumption that no recipient can keep it.

5. Places and check-ins

Places lets members check in at venues. Check-ins are checked against a Google Place ID and device-location conditions; this supports venue presence but does not certify a person’s identity, intentions or continuing presence. Check-in visibility respects incognito settings, blocks, bans and gender-segregated discovery. Enabling incognito ends presence.

Check-in history is kept for 30 days and then purged. Google venue coordinates are cached for no more than 30 days. These are feature-specific practices, not a promise that all location-related data throughout the Service has the same retention period. See Section 3 and the Privacy Policy for other location uses.

Use check-ins honestly and respect venue rules and other people’s privacy. A check-in is not permission to enter private premises, approach a person who does not want contact or infer that a venue endorses you or the Service. Before attending a venue or arranging a meeting, confirm the practical details with the relevant host or venue.

6. Live streaming

Members can host live video streams, and viewers can watch and participate in chat. Hosts are responsible for what they broadcast, including having the rights and permissions needed to show people, music or other material. Viewers are responsible for their chat contributions. The conduct and content rules in Sections 12 and 13 apply to both streams and viewers’ chat.

Streams use real-time media infrastructure built on LiveKit technology. Automated safety checks periodically send video frames to OpenAI for moderation, and a stream can be ended automatically. Hosts can moderate or ban viewers. These checks do not mean every moment or message has been reviewed, and they do not replace the host’s responsibility to broadcast lawfully and safely.

Do not broadcast private information, non-consenting people in private situations or prohibited content. Consider what is visible or audible in the background before going live. Use the reporting options in Section 15 if you see a safety problem. Availability and transmission quality can depend on your connection and third-party infrastructure; no uninterrupted broadcast or particular audience is promised.

7. Public website showcases

Some features appear on the public website and can be seen without an account. These include text previews of upcoming public events and services, featured organization logos selected through manual review, and an aggregate count of existing registered accounts. Event and service previews use coarse location information, including an approximately one-kilometre map pin and city or country, rather than an exact address. Private, cancelled, suspended, unapproved and past listings are excluded from those previews.

The public historical interest map displays symbols for retained “I want…” categories, including expired or fulfilled interests. Symbols are placed at the centres of fixed cells of approximately 600 metres, not at precise profile coordinates. It shows no names, photos, account identifiers, counts or timestamps. This is a historical interest display, not a live attendance map or a guarantee that someone wants to meet now.

The map excludes incognito, private, suspended, locked, banned, business and deleted accounts, and intimate categories. It is visible to anyone at all zoom levels. There is no minimum number of people per cell: a cell may reflect one person. There is no separate map opt-out beyond incognito or private account settings. Approximation should not be understood as a guarantee that information cannot be associated with someone.

8. Activities, services and our role

Members and organizations can post activities, events and services. We provide the platform; contracts for those offerings are between the member or organization offering them and the participant. We do not vet every listing, qualification or participant. A listing’s appearance, a recommendation or a public showcase is not our guarantee of its quality, legality, safety or outcome. We act on reports under Section 15.

Hosts must describe offerings accurately, including relevant dates, locations, prices, participation requirements and material restrictions. Hosts are responsible for delivering what they offer, obtaining required permissions or qualifications, complying with applicable laws and maintaining insurance where required. Do not claim credentials or benefits you cannot support. Tell participants about material changes and address questions about the offering.

Participants should check suitability, accessibility, qualifications and practical arrangements with the host before booking or attending. Use reasonable care when meeting people and taking part in physical or other potentially risky activities. A host’s rules cannot remove mandatory consumer rights. This allocation of responsibilities does not exclude the Company’s own legal duties or liability; Section 18 explains the limits and the rights that remain protected.

9. Plans and subscriptions

We offer Free, Individual Pro and Business plans; Business may also be described as Business Pro. Free provides access without a paid subscription, while Individual Pro and Business provide paid features described in the purchase offer. Review the plan description rather than assuming every feature is available on every plan. Alejandro allowances are explained in Section 11, and listing payments are separate from subscription billing.

Prices, billing periods, any trial and the applicable renewal terms are shown before purchase. Subscriptions automatically renew until cancelled under the terms presented at purchase. Review those terms, including what happens when a trial ends, before authorizing payment. Legacy subscribers keep the terms agreed at purchase; this document does not replace those agreed subscription terms merely because a plan’s name has changed. Existing activity and service bookings likewise keep the cancellation and refund terms shown and agreed when they were made.

Apple App Store and Google Play purchases are billed by Apple or Google under their terms. Manage and cancel those subscriptions in the relevant store’s settings; the store handles refunds under its rules. Web subscriptions use Stripe and can be cancelled in account settings. Section 10 and the Refund Policy are the reference for cancellation and refund rules. Stopping use or deleting the app is not a substitute for cancelling a subscription in the appropriate billing channel.

10. Payments, cancellations and refunds

The Refund Policy is the single source for cancellation and refund rules, including the rules relevant to subscription purchases and on-platform bookings. Consult it before paying or cancelling. We do not restate refund schedules here, so that different versions of a timetable do not create conflicting expectations. Mandatory rights and applicable Apple or Google purchase rules remain unaffected.

On-platform payments for activity and service listings are available only for listings by Business accounts using Stripe Connect. A platform application fee applies to Connect payments and is disclosed at checkout or in the applicable business terms. Do not assume a single percentage applies to all payments. Platform payment processing does not make the Company the provider of the underlying activity or service.

Other paid activities are paid directly between the host and participant off-platform. Confirm the price, payment method and applicable terms with the host before paying. We do not provide escrow, and these Terms do not guarantee automatic refunds. For a payment concern, use the Refund Policy and the relevant billing channel, or contact us using Section 22. Do not treat an informal chat promise as confirmation that a payment processor has issued a refund.

11. Alejandro and connected AI apps

Alejandro is an AI assistant for platform assistance, discovery and recommendations, powered by third-party AI models through OpenAI. It is not a person. Output may be inaccurate, incomplete or misleading, and is not professional medical, legal, financial or other advice. Check important information with reliable sources and the relevant provider before acting. AI recommendations are not an endorsement of a person or offering.

• Free accounts receive 10 Alejandro messages per rolling 24 hours, with no lifetime cap.
• Paid Individual Pro and Business plans provide unlimited Alejandro messages subject to fair use. Fair use means use for the feature’s intended assistance purposes without abuse, disruption, circumvention or unauthorized bulk automation.
• Some Alejandro tools, including tools for posting services, require Individual Pro or Business. Review proposed content and actions before relying on them.

You can view and delete Alejandro memory. Model training on user data is currently off; no training opt-in is offered now. Any future training would require category-specific opt-in, off by default. Connected AI apps access your data only when you authorize them, within the authorized scope, which can include chats you can see decrypted server-side. You can revoke access. Consider the connected app’s terms and privacy practices before authorizing it; authorization does not permit bypassing other members’ rights or these Terms.

12. Acceptable use

Use the Service lawfully, respect others and follow the Community Guidelines and Child Safety Standards. The same standards apply to profiles, messages, listings, groups, streams, AI interactions and connected tools. You must not:

• Harass, threaten, stalk or abuse anyone, or promote hatred or discrimination.
• Post illegal content, sexual exploitation or abuse material, or content involving the sexualization or exploitation of minors; use the Service while under 18 or facilitate minors’ access.
• Share non-consensual intimate content, sexually explicit material or pornography, or disclose private information without permission or another lawful basis.
• Commit fraud or scams, impersonate people or organizations, misrepresent qualifications or send spam and deceptive promotions.
• Scrape, harvest or extract profiles, messages or other data without authorization, bypass access restrictions, compromise security or interfere with the Service.
• Use bots, scripts or unauthorized automation; this does not prohibit connected tools we authorize, including official connectors authorized by the user, or use of our public APIs within their permitted scope.
• Use the Service for unauthorized commercial solicitation; business promotion through Business accounts and commercial features we provide is permitted within their intended scope and applicable rules.

Do not use an authorized integration or Business feature to do something otherwise prohibited. Respect blocks, refusals and group-invitation choices. Report suspected violations rather than retaliating or publishing private information about another member.

13. Your content and licence

You remain responsible for content you submit, including profiles, photos, voice notes, messages, streams and listings. You must own the relevant rights or have permission to use and share the content, and obtain any consent needed from people shown or described. Do not upload material that infringes intellectual property, privacy or other rights. You retain ownership of your content.

You grant the Company a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display and technically adapt your content only as reasonably needed to operate and promote the Service. This includes showing content to its intended audience and public showcases where you use a feature that provides public display, as described in Section 7. It is not permission to turn private chats into public advertising.

The licence is limited by your feature choices and visibility settings and does not transfer ownership to us. It lasts as needed for those purposes, with deletion and lawful retention handled as explained in Section 16 and the Privacy Policy. Technical adaptations may include formatting or resizing; they do not authorize misrepresenting your content. You should keep your own copies of material you need, and respect the rights of other people whose content you can access.

14. Our content and third-party services

The Company and its licensors retain rights in the Service’s software, design, branding and other content they provide. You may use those elements as needed for ordinary authorized use of the Service, but these Terms do not transfer ownership or give you permission to copy our branding to suggest sponsorship or affiliation. This does not restrict rights you have under mandatory law.

Some features depend on third-party services, including Apple and Google for store purchases, Stripe for web billing and Connect payments, Google Maps/Places, LiveKit-based infrastructure for live media and AI providers or connected apps. Their relevant terms may apply to your use of their services. Review them where presented, particularly before purchasing or authorizing data access.

A link, integration or logo is not a guarantee of a third party’s performance. Equally, using a third party does not remove our own obligations to you. If an integration is unavailable, affected features may not work as expected. Do not bypass another provider’s restrictions or access another person’s data beyond the permissions granted to you.

15. Reports, moderation and appeals

Report content, accounts or safety concerns through the in-app reporting tools or contact@abracadabra.plus. Give enough context for us to understand the issue without sending unnecessary sensitive material. The Child Safety Standards explain child-safety reporting. We act on reports and may use automated checks and human review; this is not a promise that all content is reviewed before it appears.

Depending on the nature, seriousness and repetition of a violation and the risks involved, proportionate measures may include content removal, warnings, feature limits, suspension or account termination. Reports concerning child safety may result in an account hold pending administrator review. A live stream may end automatically following safety checks, as explained in Section 6.

We give reasons for enforcement and a way to appeal or contact us, unless prohibited by law or where immediate action is needed for safety or legal reasons. In an emergency, action may precede notice or review. You may contact us to challenge a decision and provide relevant context. Photo moderation includes an AI first review and an owner appeal for a second AI review; account bans require explicit administrator action. We do not promise a fixed response or resolution time.

16. Account deletion and termination

You can stop using the Service and delete your account in Settings → Data & Privacy. Login is deleted immediately, and cleanup runs right afterwards to remove associated profile data, media, messages sent, social connections and other associated content. We will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax or regulatory purposes, as explained in the Privacy Policy. Deletion is not a promise to retrieve copies previously kept by recipients.

You can use Download My Data in Settings → Data & Privacy while signed in to obtain a JSON export. If you need an export, consider requesting it before deleting your account. Active web subscriptions through Stripe are cancelled on a best-effort basis during deletion; use account subscription settings to cancel and check your billing status. Apple and Google subscriptions must be cancelled in the relevant store settings.

We may suspend or terminate access proportionately for violations, unlawful use or safety risks, following Section 15. Ending an account does not remove amounts lawfully due, applicable refund rights or obligations relating to earlier conduct. Provisions intended to remain relevant after termination, including content rights for lawful retention, liability and dispute provisions, continue only to the extent appropriate and permitted by law.

17. Availability and warranties

We aim to provide a useful Service, but access may be interrupted by maintenance, technical problems, connectivity or third-party outages. Features may change or be withdrawn. Where a change materially affects your contractual rights or a paid service, we will give appropriate notice and respect applicable consumer rights rather than treating a feature change as permission to disregard a paid commitment.

To the extent permitted by law, the Service is provided on an “as is” and “as available” basis, without additional warranties of uninterrupted operation, fitness for a particular purpose or guaranteed results. We do not promise a particular number of connections, bookings, viewers or business opportunities. Information from other members and AI may need independent verification.

These qualifications are subject to mandatory law. They do not exclude statutory guarantees, duties to provide services with legally required care, or remedies that cannot lawfully be excluded. If the Service does not conform to a legal requirement, you retain any remedies available under applicable consumer law. Read this section together with Section 18, not as a separate exclusion of protected rights.

18. Liability and consumer rights

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded by law. Nothing affects mandatory consumer rights. These protections take priority over any disclaimer, limit or description of platform responsibilities elsewhere in these Terms.

Subject to those protections and only to the extent permitted by law, our total liability arising out of or relating to the Service is limited to the greater of the amounts you paid to the Company for the Service in the 12 months before the event giving rise to the claim or €100. This cap does not apply where applying it would remove a remedy or liability protected by mandatory law.

To the extent permitted by law and subject to the same protections, we are not liable for losses that were not reasonably foreseeable or for business losses arising from personal use of the Service. You should take reasonable steps to avoid or reduce preventable loss. These limits are not a blanket release for the Company’s own conduct, and they do not make you waive claims simply because another member or third-party provider was involved.

19. Disputes and courts

We encourage you to contact us first to resolve disputes informally. Explain the issue, the relevant account or transaction and the outcome you are seeking, using the contact details in Section 22. Do not send passwords or full payment-card details. Informal contact is encouraged, not a condition that prevents you from exercising legal rights.

If you are a consumer, you benefit from the mandatory protections of the law of the country where you live and may bring proceedings in your local courts.

These Terms do not require arbitration or prevent you from seeking remedies from a competent court or contacting an appropriate consumer authority. A discussion with support does not require you to give up a claim or accept a proposed resolution. The protections in Section 18 continue to apply to disputes about subscriptions, content moderation, platform use or other matters covered by these Terms.

20. Changes to these Terms

We may revise these Terms to reflect changes in the Service, legal requirements or how we operate. The updated date identifies this revision. For material changes, we will give notice through the Service or another appropriate communication before the changes take effect, except where urgent legal or safety requirements require earlier action.

The notice will explain when the revised Terms apply. Continued use after notice and after the changes take effect indicates acceptance of the revised Terms, to the extent permitted by law. If you do not agree, you may stop using the Service and delete your account under Section 16. Cancellation and refund rights remain governed by the Refund Policy and mandatory law.

Accepting terms at signup does not automatically mean you accepted every future version in advance. If law requires express agreement to a particular change, we will seek it. Changes do not retrospectively remove accrued rights or replace legacy purchase terms protected under Section 9.

21. General provisions and retired features

These Terms, the Community Guidelines and the applicable purchase terms form the agreement about your use of the Service, together with the Refund Policy for cancellation and refund matters. They do not override mandatory rights or promises that applicable law requires us to honour. Privacy and cookie information is provided in the policies linked in Section 1.

If a provision is invalid or unenforceable, the remaining provisions continue to apply so far as legally possible. An invalid provision will not be read to remove a mandatory protection. A failure to enforce a provision on one occasion does not by itself waive the right to enforce it on another occasion.

The goods marketplace and SHOPLINE shop integration are retired and no longer offered. Obligations relating to past marketplace transactions, such as keeping records required by law, continue where applicable. These Terms contain no current marketplace buyer or seller rules.

22. Contact

For questions about these Terms, the Service, billing, reports or appeals, contact Abracadabra+ Inc. at contact@abracadabra.plus. Postal and business correspondence address: Abracadabra+ Inc., 8735 Dunwoody Place #5729, Atlanta, GA 30350, United States. Barcelona office: Norrsken House Barcelona, Passeig del Mare Nostrum 15, 08039 Barcelona, Spain. These addresses are for correspondence only; they are not walk-in support locations, and no one at them is appointed as a data protection representative. You may also use the in-app reporting tools for content or account concerns, as described in Section 15. Identify the relevant feature or decision so we can understand your request.

For privacy questions and requests about personal data, contact privacy@abracadabra.plus and consult the Privacy Policy. Please avoid sending unnecessary sensitive information in an initial message. Store-billed subscription cancellations and refund requests must use the Apple or Google channel described in Section 9 and the Refund Policy.